Yes. Please contact Customer Service at 1-855-812-4327and select option 3. Next select option 2 for account merging help.

You can find your Rewards card number using our look-up function at citygear.com. Click here and select “Forgot Rewards #” to search by email or phone.

Your Rewards number is also located on the top right-hand corner of any Rewards emails you have received or on the back of your Rewards card. If you’ve synced or created a Hibbett.com account, your card number will be located within your account. Once you sign in, you’ll see your card number in the "My Account" section. If you’ve downloaded the City Gear app, you can locate your card number by clicking on the Rewards navigation link at the bottom of the app.

You can view your account details, Points and Awards, or create a new account.

Your Points balance is also available in the City Gear App. Open the app and click on the "My Account" icon at the bottom, then select "Rewards" from the menu. If you don't have a CityGear.com account, use the Sync Account feature on our website to create an online account.

If you have forgotten your Rewards account password, or are having trouble logging in, you can reset your password here.

For eligible in-store purchases, Points earned will be posted to a Participant’s account within 72 hours of purchase completion. For eligible online purchases, Points will be posted to a Participant’s account within 72 hours after the order ships. In the case of an online transaction that includes purchase of multiple items, the online transaction shall not be considered complete until all items ordered have shipped to Participant or, if an item is unavailable, until the request for purchase of that item is canceled by City Gear due to lack of availability.

Yes. Log in to your CityGear.com account and click on your account profile link at the top right, then click on “My Account Dashboard.” In the dashboard, click on “Rewards” on the left navigation menu, then click on “Missing Points” and enter the necessary information from your receipt or online order. Your request will be processed within an estimated 72 hours of submission.

Earned Points will expire after 365 days if they have not been converted into an Award.

All merchandise purchased at a City Gear store, or on citygear.com qualifies for Award Points. Sales tax and fees are not considered a part of the qualified purchase.

Yes. Points are earned when you purchase merchandise with a gift card. Points are not earned when you purchase a gift card.

MVP Participants earn 1 Point per $1 spent at City Gear retail locations and on CityGear.com, and VIP Participants earn 1.5 Points per $1 spent.

You will receive your birthday offer during your birthday month. Please make sure you have provided your birthdate via the online portal to ensure you will receive this offer.

Awards will be issued within 48 hours after earning 200 or more Points. Members will be notified of an Award via email and/or once eligible. Points for purchases may take up to 72 hours to display in your account for in store orders. For online purchases, Points should display within 72 hours after your order ships. Please note that your entire online order must ship before you are awarded Points.

During checkout, let the cashier know you would like to use your Awards. The associate will be able look up your eligible Rewards and apply them to your purchase at that time. Awards can be redeemed at any City Gear location or on CityGear.com.

During checkout, if you have an Award available an option will display to “apply” that Award before finalizing your purchase.

Your Award will remain valid for 45 days from the date it is issued.

No. Awards cannot be reissued after expiration or usage.

No. Awards are only valid for one-time use and cannot be reissued after usage.

Awards redeemed on canceled orders will be reissued to customers after the cancellation has been processed. Awards will be reissued within 24 to 48 hours.

Once you earn 200+ Points in a calendar year, your Rewards account will update to VIP status. Once you are a VIP Participant, your Rewards account will retain that status for 365 days. For example, if you earned VIP status on January 10th, you would retain this status until January 10th of the next year. As a VIP Participant, you can take advantage of benefits like earning 1.5 Points for every $1 spent, free standard shipping on citygear.com orders, and early access to sales and discounts.

Yes. You can start earning Points toward maintaining your VIP status starting January 1st the following year. In order to maintain VIP status, you are required to earn 200+ Points between January 1st of the current calendar year and your VIP expiration date (365 days). For example, if you earned VIP status on January 10th, 2023, your VIP status would expire on January 10th, 2024. To maintain VIP status, you’ll need to earn 200+ Points from January 1st, 2024 to January 10th, 2024.

VIP Participants earn 1.5 Points per $1 spent and early access to sales, events and offers!

Once a Participant has accumulated 10,000 Points in a given calendar year (January 1 – December 31), the Participant shall not accumulate any additional Points for the remainder of that calendar year, irrespective of the number of additional Purchases made by the Participant. Additionally, a Participant shall not receive more than $500.00 in Awards in a given calendar year.