Multi-State Notice at Collection and Privacy Policy
Effective Date: September 9, 2024
Last Revised/Reviewed on: September 9, 2024
Welcome! You have arrived at a website that is owned by City Gear, LLC and operated by Hibbett Retail, Inc. as licensee of City Gear, LLC. References to “City Gear”, “Company”, “we” or “our” herein refer collectively to City Gear, LLC and its affiliates and subsidiaries, including but not limited to Hibbett Retail, Inc. (“Hibbett”) and its affiliates or subsidiaries, including but not limited to Hibbett Wholesale, Inc. “You” and “your” refer to users of this Site, visitors of our retail stores, and those who communicate with us, as described herein. City Gear and you together may be referred to as the “Parties”.
This Multi-State Notice at Collection and Privacy Policy (“State Privacy Disclosure” or “policy”) explains how we use, disclose, sell, share, and/or retain personal information ("Information Practices") subject to applicable U.S. state privacy laws and it describes the types of information we may collect from you when you visit www.citygear.com (including, without limitation, both mobile and online versions of our site) (collectively, the “Site”) or any mobile application we provide (“City Gear Mobile App”). This policy also applies to your use of all features, applications, social media channels, content, downloads and other services that are made available through the Site and that post a link to this Privacy Policy, including but not limited to entry into a City Gear Promotion, registering as a member of City Gear Rewards, subscribing to City Gear Mobile Alerts (City Gear’s SMS text message program), subscribing to City Gear Product Launch Alerts, City Gear Order Alerts, or any other City Gear SMS text message program), participating in one of our email or internet marketing campaigns, or in our stores through communications with our team members or other employees, or any other communication with City Gear or any City Gear employee (collectively, including the Site and the City Gear Mobile App, the “Platform”). This policy describes our practices for collecting, using, maintaining, protecting, processing, and disclosing that information.
Please read this State Privacy Disclosure carefully to understand our policies and practices regarding your information and how we will treat it. This policy may change from time to time. Our Platform is operated in the United States and intended only for users located in the United States.
Certain states provide specific rights to their residents as listed below. While we will attempt to respond to a request from any U.S. resident, we reserve the right to deny requests as allowed under applicable law. Unless you are a California resident, any rights that may be available in your state are not afforded to you under this State Privacy Disclosure while you are operating in your commercial or employment capacity.
The terms used in this State Privacy Disclosure shall have the same or similar meaning as those terms in each of the applicable laws, or the closest approximation of such terms.
This State Privacy Disclosure is incorporated into and subject to the Terms of Use. Each time that you access or use the Platform you signify that you agree to be bound by the Terms of Use and this State Privacy Disclosure, INCLUDING THE AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER PROVISIONS BELOW.
AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER
YOU AND CITY GEAR AGREE THAT: (1) ANY CLAIM, DISPUTE, OR CONTROVERSY MUST BE RESOLVED THROUGH ARBITRATION; (2) THE PARTIES ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY; (3) RIGHTS THAT THE PARTIES EACH WOULD HAVE IF THEY WENT TO COURT, SUCH AS DISCOVERY OR THE RIGHT TO APPEAL, MAY BE MORE LIMITED OR MAY NOT EXIST; (4) THE PARTIES EACH MAY ONLY BRING A CLAIM IN THEIR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; AND (5) THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
Any claim that all or part of this class action waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. Any dispute or claim arising out of or relating to your use of the Platform, your Privacy rights, this Privacy Policy, User Created Content, your use of Content, or your purchase of a product using the Platform shall be settled by binding arbitration. The Parties waive the right to go to court and agree to submit any claims to arbitration. This arbitration provision is governed by and enforceable under the Federal Arbitration Act (the “FAA”), 9 U.S.C. §§ 1-16, as amended.
Time to File Claims: Notwithstanding the foregoing, the Parties both retain the right to pursue in a small claims court any claim that is within that court’s jurisdiction and proceeds on an individual (non-class, non-representative) basis. With the exception of residents in New Jersey, the Parties agree that regardless of any statute or law to the contrary, any claim must be filed within one (1) year after such claim arose or be forever barred.
The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules issued in Sept. 2014. Please contact the AAA for a copy of the rules. For your convenience, the arbitration may be conducted in the federal district where you reside. It may be held by telephone or through written submissions if the Parties agree. Any award rendered shall include a written opinion and shall be final, subject to appeal under the FAA. This provision survives any termination of your access to the Platform or any other aspect of your relationship with City Gear. If the class action waiver is deemed unenforceable, then this entire arbitration provision shall be rendered null and void.
YOU HAVE THE RIGHT TO OPT OUT OF THE ARBITRATION PROVISION WITHIN THIRTY DAYS OF YOUR FIRST USE OF THE PLATFORM OR YOUR PURCHASE OF A PRODUCT (WHICHEVER IS FIRST) BY WRITING TO US VIA U.S. CERTIFIED MAIL, RETURN RECEIPT REQUESTED, AT CITY GEAR, LLC, 2700 MILAN COURT, BIRMINGHAM, AL 35211, ATTN: LEGAL DEPT.
Governing Law: The Platform is published in the United States and is intended for users from the United States. U.S. law, including the Federal Arbitration Act, shall govern in any and all disputes, including privacy or defamation issues or otherwise. You agree that the Federal Arbitration Act, applicable law, and the laws of the State of Alabama, without regard to principles of conflict of laws, will govern this Privacy Policy and our Terms of Use, and any dispute of any kind that might arise between you and City Gear, including any privacy or defamation issues or otherwise. You agree to the above Agreement to Arbitrate and Class Action Waiver.
FREQUENTLY ASKED QUESTIONS
This section provides high-level answers to frequently asked privacy-related questions. Please review the Notice at Collection and Multi-State Privacy Policy for more details.
What are our Personal Information Collection and Sharing Practices?
We may collect personal information under the following circumstances:
- Information provided by you: Such as name, address, email address, payment information, telephone number, and other personally identifying information. For example, we collect information from you when you make a purchase with us or register as a member of Hibbett Rewards.
- Automatically from your activities on or usage of the Platform: Information collected automatically may include usage details, domain address, IP addresses, internet browser, operating system, your internet connection, the equipment you use to access the Platform, and information collected through tracking technologies.
- Information from Third Parties: Information collected from third parties such as payment processors, email providers, and other service providers who assist us in business operations.
We may disclose information that we collect about you or that you provide us directly as described in this policy:
- To subsidiaries and affiliates
- To contractors, service providers, and other third parties we use to support our business;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred;
- To fulfill the purpose for which you provide it. For example, to process your inquiry or purchase regarding a product;
- For any other purpose disclosed by us when you provide the information;
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
- To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Hibbett, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may disclose aggregated information about our users and deidentified data or information that does not identify an individual.
How Do We Use Your Personal Information?
We use your personal information to support our business functions, such as marketing, store operations, operation of the Platform, and asset protection.
Some examples include:
- To present the Platform and its contents to you and to improve the Platform (we continually strive to improve our offerings based on the information and feedback we receive from you);
- To communicate with you about your requests;
- To process your offers to purchase a product on the Platform and in our stores, including Hibbett Sports, Sports Additions, and City Gear;
- To register and service your City Gear Rewards account;
- To register and service your City Gear Mobile Alerts subscription;
- To register and service your City Gear Product Launch Alerts subscription;
- To register and service any other City Gear SMS text message subscription or request;
- To personalize our advertising to provide products or services that may be of interest to you and improve customer service;
- To help us improve your experience in our stores and websites;
- To respond to reviews, comments or other feedback you provide us;
- To process purchases with gift cards and track gift card balances;
- To protect the security and integrity of our services and business;
- To fulfill our obligations to you as a customer;
- For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy; and
- For any other purpose with your consent
Does Your Platform Include Links to Third-Party Content, Sites, and/or Apps?
For your convenience, the Platform may contain content, links, or apps that are supplied by a third party and may direct you to a third-party website. The presence of any such content, links, or apps that appear on our website or other parts of the Platform should not be deemed to imply that we endorse or have an affiliation with the associated third-party website. We are not responsible for the data collection, privacy practices, or the content of such other websites. We encourage you to review the separate privacy policies of each website that you visit.
How Do I Change My Personal Preferences?
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration or a transaction.
You can generally access your contact information and user preferences that you provide to us by logging into your account using your log-in credentials and accessing “My Account.”
You may also cancel or modify our email marketing communications you receive from us by following the instructions contained within our promotional emails. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails the opt-out will be so limited. Subsequent or different subscriptions will be unaffected. Please note that we reserve the right to send you certain communications relating to your account or use of the Platform, such as administrative and Platform-related announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.
How Is My Personal Information Protected?
We take the security of the information you provide seriously. We work to prevent unauthorized access and maintain data accuracy by employing security measures intended to deter unauthorized access to your information. We use security measures, including physical, administrative and technical safeguards that we consider commercially reasonable and appropriate to protect the information you provide to us. While we implement these security measures, you should be aware that 100% security is not always possible and, as such, we disclaim all warranties, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and quality of information, title and non-infringement, and you waive all claims therefor. While we have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Cookies and Other Tracking Technologies
We use first- and third-party cookies and other tracking technologies for various purposes, including to monitor and analyze the use of the Platform, for customer interaction, to help us provide information to you more effectively, conduct internal analytics, and provide advertising. A cookie is a unit of data stored on the user’s hard drive that helps us remember you and your preferences. You can refuse cookies by turning them off in your browser. Please note, however, that if you delete or turn off cookies, you may not have access to some of the features that make your experience on our sites and apps smoother, you may not be able to store your preferences, and some of our services may not function properly.
You may exercise your Right to Opt-Out by: (1) clicking "Your Privacy Choices" to use the interactive form, or (2) submitting your request through an opt-out preference signal (described further below in the section titled "Opt-Out Preference Signals").
What About Children’s Personal Information?
We do not knowingly collect personal information online from children under the age of 13 unless we first obtain permission from the child’s parent or legal guardian. In the event we become aware that we have collected personal information from any child under the age of 13 without parental consent, we will dispose of that information in accordance with applicable law. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without parental consent, we ask that you email , write to us via U.S. Certified Mail, Return Receipt Requested, to Hibbett Retail, Inc., at 2700 Milan Court, Birmingham, Alabama 35211, ATTN: Chief Privacy Officer, or call Hibbett Customer Service at (844) 362-4422.
Can This Privacy Policy Be Updated?
We reserve the right to update this policy from time to time. Any changes will be effective immediately upon the posting of the revised policy, and your use of the Platform after the updated policy has been published indicates your consent to the updated policy. Please review this policy to review for any updates. You will know when this policy has been updated by looking at the “Last Updated” date on the top of this page.
How May I Contact City Gear?
If you have questions about this policy or the information you provided and we collected from your or through the Platform, please feel free to contact us at privacy@hibbett.com, via U.S. Certified Mail, Return Receipt Requested, to Hibbett Retail, Inc., 2700 Milan Court, Birmingham, Alabama 35211, ATTN: Chief Privacy Officer, or call Hibbett Customer Service at (844) 362-4422. Hibbett Retail, Inc. shall respond to any such questions on behalf of its parent or any subsidiary or affiliate of Hibbett Retail, Inc., including but not limited to City Gear, LLC.
NOTICE AT COLLECTION
The following notice identifies the categories of personal information to be collected from you and the purposes for which the personal information will be used, including whether that information is sold or shared for the purposes of cross-context behavioral advertising (e.g., targeted advertising).
General Personal Information
Categories of Personal Information |
Purposes for Collection, Use, or Processing |
Sold to Third Parties or Shared with Third Parties for Cross-Context Behavioral Advertising |
Identifiers: For example, a name, address, online identifier, internet protocol ("IP") address, email address, or other similar identifiers.
|
· To fulfill or meet the reason for which the information is provided or for our internal operation purposes (such as servicing transactions and accounts and providing services on behalf of the business)
· Fraud and security detection, debugging, or short-term data use for the current transaction
· To facilitate financial incentives, such as sweepstakes and other promotions, when you provide your information.
· Verify, maintain, or improve the quality or safety of the services and products we provide.
· To share the personal information with service providers to carry out other business purposes. |
Yes, with third party adtech trackers and analytics providers on our website.
|
(Pursuant to California Law) Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, a name, social security number, address, telephone number, credit card number, or debit card number. |
· To fulfill or meet the reason for which the information is provided or for our internal operation purposes (such as servicing transactions and accounts and providing services on behalf of the business)
· Fraud and security detection, debugging, or short-term data use for the current transaction
· To facilitate financial incentives, such as sweepstakes and other promotions, when you provide your information.
· Verify, maintain, or improve the quality or safety of the services and products we provide.
· To share the personal information with service providers to carry out other business purposes. |
No |
(Pursuant to California Law) Characteristics of CA or Federal Protected Classifications: For example, age (40 and over). |
· This information may be collected from you through voluntary surveys. You are not required to provide us with this information. We use this information to improve our customer service. |
No |
Commercial Information: For example, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
· To fulfill or meet the reason for which the information is provided or for our internal operation purposes (such as servicing transactions and accounts and providing services on behalf of the business)
· Verify, maintain, or improve the quality or safety of the services and products we provide.
· To share the personal information with service providers to carry out other business purposes. |
No |
Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. |
· Fraud and security detection, debugging, or short-term data use for the current transaction
· For internet marketing (including targeted advertising) and website analytics. |
Yes, with third party adtech trackers and analytics providers on our website. |
Geolocation Data: For example, information that can be used to determine a device's physical location. |
· To fulfill or meet the reason for which the information is provided or for our internal operation purposes (such as servicing transactions and accounts and providing services on behalf of the business)
· Verify, maintain, or improve the quality or safety of the services and products we provide.
|
Yes, with third party adtech trackers and analytics providers on our website and/or app. |
Sensory or Surveillance Data: For example, call recordings or other audio, electronic, or visual monitoring or surveillance. |
· Fraud and security detection, debugging, or short-term data use for the current transaction
|
No |
(Pursuant to California Law) Profile Data: For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions, behavior, attitudes, abilities, and aptitudes. |
· Verify, maintain, or improve the quality or safety of the services and products we provide
· For internal analytics, research and marketing and to understand our customer base.
|
No |
We do not collect: biometric information, professional or employment related information, or education information under this policy outside of an individual acting in their commercial or employment-related context or under this policy.
Sensitive Personal Information
Categories of Sensitive Personal Information |
Purposes for Collection, Use, or Processing |
Sold to Third Parties or Shared with Third Parties for Cross-Context Behavioral Advertising |
(Pursuant to California Law) Account log-in and payment information
|
· To perform services or provide goods you request and reasonably expect from us · To enhance your experience on our website in real time, so long as we do not disclose your information to a non-service provider third party · To perform services for our business needs such as maintaining accounts, providing customer service, and fulfill orders · To ensure the quality or safety of a product, service, or device
|
No |
Precise Geolocation Data |
· We will collect and/or disclose precise real-time geolocation data only if you consent in our App. This information may be used to provide services or enhance your experience while using the App. |
We may disclose precise geolocation data when you consent to such disclosure. |
Retention Periods
The period of time for which we retain information depends on the purposes for which we collect or use that information. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above, unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
Notice of Sale and/or Share
Our use of tracking technologies may be considered a sale or sharing with third parties for cross-context behavioral advertising (e.g., targeted advertising) under applicable state law. You can opt-out of being tracked by these third parties by clicking the "Your Privacy Choices" link and selecting your preferences. Please note that this link provides opt-out rights under all applicable state laws, also known as “opt-out rights” or “personal data use opt-out”.
Please review our Multi-State Privacy Policy below.
PRIVACY POLICY
The purpose of this privacy policy is to provide you with a comprehensive description of our online and offline practices regarding our Information Practices. You have certain rights to control the use of your personal information. This privacy policy describes your rights as it relates to our Information Practices as to your personal information and how you can exercise those rights.
The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.
General Personal Information
Category |
In the preceding 12 months this category was: |
Business or Commercial Purpose for Collection & Disclosure |
Categories of third parties to whom the information was disclosed |
|
Collected |
Disclosed to Third Parties |
|||
Identifiers |
· To provide our products and services to you. For example, to facilitate a sale of our products.
· To combat fraud and loss and to protect the physical safety of our customers, employees, and patrons.
· To provide you with promotions, coupons, and other incentives on our products
· To perform quality assurance and control for our business and to protect the integrity and security of our systems.
· To carry out other business purposes, including engaging vendors and service providers to provide additional services necessary for our business functions |
· Transactional service providers such as payment processors · Operational service providers such as financial accounting, internet service, cloud storage, web hosting, or email distribution providers · Analytics and research service providers such as data analytics providers · Pursuant to legal process or with government entities · Social networks · Customer Service or Help Desk service providers · Security and Cybersecurity service providers · Advertising networks |
||
(Pursuant to California Law) Personal Information Categories from Cal. Civ. Code § 1798.80(e) |
· Transactional service providers such as payment processors · Operational service providers such as financial accounting, internet service, cloud storage, web hosting, or email distribution providers · Analytics and research service providers such as data analytics providers · Pursuant to legal process or with government entities · Social networks · Customer Service or Help Desk service providers · Security and Cybersecurity service providers |
|||
(Pursuant to California Law) Characteristics of California or Federal protected Classifications |
· This information may be collected from you through voluntary surveys. You are not required to provide us with this information. We use this information to improve our customer service. |
· Service providers |
||
Commercial Information |
· To provide our products and services to you. For example, to facilitate a sale of our products.
· Verify, maintain, or improve the quality or safety of the services and products we provide.
· To share the personal information with service providers to carry out other business purposes. |
· Transactional service providers such as payment processors · Operational service providers such as financial accounting, internet service, cloud storage, web hosting, or email distribution providers · Analytics and research service providers such as data analytics providers · Customer Service or Help Desk service providers |
||
Internet or Other Similar Network Activity |
· Fraud and security detection, debugging, or short-term data use for the current transaction. · For internet marketing (including targeted advertising) and website analytics. |
· Security and Cybersecurity service providers · Advertising networks |
||
Geolocation Data |
· To provide our products and services to you. For example, to facilitate a sale of our products.
|
· Analytics and research service providers such as data analytics providers |
||
Sensory or Surveillance Data |
· Fraud and security detection, debugging, or short-term data use for the current transaction.
· Loss prevention and store monitoring.
|
· Security and Cybersecurity service providers · Pursuant to legal process or with government entities |
||
(Pursuant to California Law) Profile Data |
· Verify, maintain, or improve the quality or safety of the services and products we provide.
· For internal analytics, research, and marketing and to understand our customer base.
|
· Analytics and research service providers such as data analytics providers
· Operational service providers such as financial accounting, internet service, cloud storage, web hosting, or email distribution providers |
Sensitive Personal Information
Unless otherwise allowed by applicable state law, we will only collect certain types of sensitive personal information with your consent. We do not use or disclose the below sensitive personal information for purposes other than those business purposes specifically enumerated under applicable state law, including California. As a result, we do not offer a right to limit our use or disclosure of these categories of sensitive personal information.
Category |
In the preceding 12 months this category was: |
Business or Commercial Purpose for Collection & Disclosure |
Categories of third parties to whom the information was disclosed |
|
Collected |
Disclosed |
|||
Account log-in, financial account, debit card, or credit card number when provided with any required security or access code, password, or credentials allowing access to an account
|
☒ |
☒ |
· To perform services or provide goods you request and reasonably expect from us.
· To enhance your experience on our website in real time, so long as we do not disclose your information to a third party.
· To perform services for our business needs such as maintaining accounts, providing customer service, and fulfill orders.
· To ensure the quality or safety of a product, service, or device.
|
· Payment processing vendors · Operational service providers |
Precise Geolocation Data |
☒ |
☒ |
· We will collect and/or disclose precise real-time geolocation data only if you consent in our App. This information may be used to provide services or enhance your experience while using the App. |
· We may disclose precise geolocation data to when you consent to such disclosure. |
What We Sell to Third Parties or Share with Third Parties for Cross-Context Behavioral Advertising and Right to Opt-Out
We have sold or shared with third parties for cross-context behavioral advertising (e.g., targeted advertising) personal information to third parties in the preceding 12 months as disclosed in the table below, although we may disclose your precise geolocation data with your consent. You can withdraw that consent in the App at any time.
Personal Information
Categories sold to or shared with Non-Service Providers over the last 12 months |
Categories of Non-Service Providers to whom this category of personal information has been sold or shared |
Identifiers |
· Data analytics providers · Advertising partners
|
Internet or Other Similar Network Activity |
· Data analytics providers · Advertising partners
|
Geolocation Data & Precise Geolocation |
· Data analytics providers · Advertising partners
|
The purpose of the notice of Right to Opt-Out is to inform you that you have the right to direct us to stop selling or sharing your personal information, which is called the "Right to Opt-Out."
You may exercise your Right to Opt-Out by: (1) clicking "Your Privacy Choices" to use the interactive form, or (2) submitting your request through an opt-out preference signal (described further below in the section titled "Opt-Out Preference Signals").
Once you make an opt-out request, we will comply within 15 business days.
We do not have actual knowledge that we sell the personal information of minors under 16 years of age.
Your Right to Know
Certain states provide the right to request our disclosure of any of the following:
- the categories of personal information we have collected about you;
- the categories of sources from which the personal information is collected;
- the business or commercial purpose for collecting, selling, or sharing with third parties for cross context behavioral advertising (e.g., targeted advertising);
- the categories of third parties to whom we disclose personal information;
- the specific pieces of personal information we have collected about you.
You can do this through a verified consumer request. That process is described below in the section, "How to Exercise Your Rights."
Your Right to Request Correction of Inaccurate Personal Information
Certain states provide you the right to request correction of inaccurate personal information maintained by us. We may request documentation from you to determine the accuracy of the information. If you provide us documentation either upon our request or through your own initiative, that documentation will only be used for the purpose of correcting your personal information and complying with our recordkeeping requirements.
As an alternative to correction, we may delete the inaccurate information if it does not negatively impact you or if you consent to this deletion. We reserve the right to deny this request if allowed under applicable law, or if we determine that the contested information is more likely than not accurate, based on the totality of circumstances. You can submit a correction request through a verified consumer request. That process is described below in the section, " How to Exercise Your Rights."
Your Right to Request Deletion of Your Personal Information
Certain states provide the right to request that we delete any of your personal information, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section, "How to Exercise Your Rights."
There may be scenarios where we deny your deletion request. If that occurs, we will provide you with an explanation as to why we could not delete all or some of your personal information.
How to Exercise Your Rights
You may exercise your rights, as applicable, by submitting a verified consumer request to know information (and to receive your personal information in a portable format), to correct information, or for deletion.
The response to a request to know will provide the personal information we have collected and maintained about you, in a portable format, unless doing so proves impossible or would involve disproportionate effort. Please note that we are not required to provide personal information to you more than twice in a 12-month period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
A form is available HERE to request your personal information or request to delete or correct your personal information. You can also place a request by calling us toll-free at 1-866-385-5253 or emailing us at privacy@hibbett.com or mailing us your request at the address listed in this policy. If you call that toll-free number, email, or mail us your request, we ask that you provide the same information requested on the webform for us to authenticate your request. Your request either through the webform, over the phone, or via email or mail will be verified using information you provide as described on the webform.
If you submit a request that is not through one of the above designated methods or is deficient in some manner unrelated to verification, we will provide you with information on how to submit the request or remedy any deficiencies with your request.
Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days, or as allowed under applicable law, describing our verification process. We will respond to your request within 45 calendar days, or as allowed under applicable law, if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.
Requests to Know or Delete for Child Under the Age of 13: We do not knowingly collect information of minors under the age of 13.
Using an Authorized Agent to Submit a Request
California: Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information, to opt-out of sale or sharing, or to limit the use or disclosure of your sensitive personal information. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request. To submit authorized agent documentation, contact us at privacy@hibbett.com.
Other States: If you use an authorized agent, you may provide a power of attorney executed pursuant to applicable state law. If a power of attorney is not submitted, you may be required to provide commercially reasonable identification of your identity and evidence of your authorized agent’s authority to act on your behalf. For example, you may need to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request, by contacting us at privacy@hibbett.com.
Opt-Out Preference Signals/Universal Opt-Out Mechanism
Our use of tracking technologies may be considered a sale or share for targeted advertising under applicable state law. You can opt-out of being tracked by these third parties by by utilizing the cookie banner or by clicking the “Your Privacy Choices” link at the bottom of our website and selecting your preferences, or by broadcasting an Opt-Out Preference Signal/Universal Opt-Out Mechanism, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. Because the signal is browser-specific, you will need to broadcast subsequent signals if you are accessing our website through different online devices (e.g., computers, smartphones, tablets).
Notice of Financial Incentive/Loyalty Program
The purpose of this notice of financial incentive/loyalty program is to explain to you the material terms of a financial incentive we are offering so that you may make an informed decision on whether to participate.
We currently provide the following financial incentives:
City Gear Rewards Program.
Categories of Information |
We collect the following identifiers: name, phone number, and e-mail address. |
Summary of Program |
City Gear offers a Rewards Program, a loyalty program through which you can earn points for purchasing products and later redeem them for offers and discounts on products, and other rewards. There are two tiers of Rewards membership, MVP and VIP and enrollment in the Rewards Program is free of charge. |
Description of the Terms of the Program |
The full terms of the Hibbett | City Gear Rewards Program, can be found here: http://www.hibbett.com/hibbett-rewards-terms-conditions.html. After you join, you can deactivate your account at any time by sending written request to mvprewards@hibbett.com. |
How the Program is reasonably related to the value of your data and how we calculate the value of your data. |
In our good-faith estimation, the value of the financial incentive offer reflects the value we receive from customer loyalty and increased purchase engagement. |
How to Opt-In |
Registration must be completed online at Hibbett | City Gear Rewards Online Registration. |
How to Opt-Out of the Program |
Participants may cancel their participation in the Hibbett | City Gear Rewards program at any time by sending written request to mvprewards@hibbett.com. |
Nike Joint Loyalty Program. We have also partnered with Nike to provide our rewards members additional discounts and promotions. Please see below for additional details on your participation in this program:
Categories of Information |
We collect the following identifiers: name, phone number, and e-mail address. |
Summary of Program |
When you create or connect a Nike Membership account with Hibbett | City Gear Rewards, you gain access to all the Rewards perks plus Nike Membership benefits like access to members-only products, discounts on select Nike and Jordan products and deals on complete Nike and Jordan Toe-To-Head fits. |
Description of the Terms of the Program |
As a Rewards MVP or VIP, you unlock exclusive offers and sales, early access to deals (VIP members), $10 Awards for every $200 spent, birthday offers, and more. |
How the Program is reasonably related to the value of your data and how we calculate the value of your data. |
In our good-faith estimation, the value of the financial incentive offer reflects the value we receive from customer loyalty and increased purchase engagement. |
How to Opt-In |
If you are a current Hibbett | City Gear Rewards member, you can connect your existing Nike Membership account from your Hibbett My Account homepage, highlighted in orange at the top of the screen. |
How to Opt-Out of the Program |
You can disconnect your accounts at any time via the My Account dashboard on citygear.com. |
Your Right to Non-Discrimination for the Exercise of a Privacy Right
We will not discriminate against you for exercising any of your state privacy rights. However, we may still offer you certain financial incentives permitted under applicable state law, such as discounts, rewards, premium features, loyalty accounts, or club card programs that can result in different prices, rates, or quality levels.
Supplemental U.S. State Privacy Rights
In addition to the privacy rights listed above, certain states provide supplemental privacy rights to residents of those states.
Right to Opt-Out of Certain Profiling
You have the right to opt-out of our use of profiling when used to make decisions that produce a legal or similarly significant effect concerning you or your interactions with us. Currently, we do not engage in such profiling
Right to Appeal
You have the right to appeal our refusal to take action on, or respond to, a verified consumer request. Upon receipt of our denial or refusal to take action on, or to respond to, a verified consumer request, a consumer has 90 days to submit a request to appeal our decision by mail. We will timely inform you in writing of any action taken or not taken in response. We will also include a written explanation of the reasons for our decision.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact for More Information
If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights please feel free to contact us at dataprivacy@hibbett.com, via U.S. Certified Mail, Return Receipt Requested, to Hibbett Retail, Inc., 2700 Milan Court, Birmingham, Alabama 35211, ATTN: Chief Privacy Officer, or call 1-866-385-5253.
Postal Address: Hibbett Retail, Inc., 2700 Milan Court, Birmingham, Alabama 35211